Refund & Credit Policy
In short: all sales are final and we don’t give cash refunds. If an indicator isn’t right for you, you can trade it in for store credit within 3 days of purchase and put that credit toward a different indicator.
All sales are final
Our indicators are software that can be downloaded and copied, so once an order is complete we can’t take it back. For that reason, all sales are final and no cash refunds are issued, except in the cases listed under “When we’ll make it right” below.
When you buy, you ask us to give you the download right away. If you live in a country that gives a cooling-off period for online purchases (for example, the 14-day right of withdrawal in the EU and UK), you agree that this right ends once the download is made available to you.
Product credit (trade-in)
- Within 3 days of purchase, you can trade an indicator in for store credit.
- The credit equals what you paid for that order (including a 2nd license, if you bought one). Sale prices count at what you actually paid.
- When the credit is issued, the license is turned off and the indicator is removed from your account.
- Credit is applied automatically at checkout on your next purchase. If the new indicator costs more, you pay the difference. If it costs less, the rest stays on your account.
- Credit is good for 12 months from the date it’s issued. It has no cash value, can’t be transferred to another person and can’t be exchanged for money.
- Limit: one trade-in per customer, ever. This applies per person, account, email address and Machine ID. An indicator bought with store credit can’t be traded in.
To request credit, email mrfibs@mrfibstrades.com with your order number (it’s in your receipt email and on your My Account page).
When we’ll make it right
- Charged twice by mistake, or charged for an indicator you already own: we refund the extra charge.
- The indicator doesn’t work on your setup and we can’t fix it within 7 days of you reporting it: we’ll offer store credit or a refund, at our discretion.
Please contact us first. Most problems are fixed quickly, usually with an install step or a NinjaTrader setting.
Licenses and Machine IDs
- Each license works on one computer, identified by its NinjaTrader Machine ID. You can buy a 2nd license at checkout for half price and add its Machine ID right away or later on your My Account page.
- Got a new computer? You can move a license to a new Machine ID yourself on your My Account page, once every 30 days per license. The old computer stops working with it. Need it sooner? Email us.
- Licenses are for your own use. They may not be shared, resold or transferred to another person.
Payment disputes
If something’s wrong, please email us before opening a dispute or chargeback with PayPal or your card company. We answer quickly and will work it out with you. Licenses for an order under dispute may be paused until it’s resolved.
Changes to this policy
We may update this policy from time to time. The version shown when you bought applies to that purchase.
Contact
Email mrfibs@mrfibstrades.com. See also our Privacy Policy.